Delivery and Returns
As standard, Character Kit uses MyHermes to ship orders. Items should arrive within 2-4 days and will require a signature upon delivery. They are also tracked, so should you be concerned about where your parcel has gotten to, contact me and I can investigate. MyHermes will attempt to deliver the parcel three times - should they fail, it will be returned to me and I will charge postage again if you wish the parcel to be shipped again. Please ensure that it will be possible to deliver the item to your shipping address.
If you wish a faster or alternative delivery method, contact me to make arrangements.
If you are unhappy with an item, you have 14 days in which to contact me to arrange the return of the item and receive a full refund.
If the item is faulty or damaged, you have 30 days in which to contact me to arrange a refund or replacement (if available).
Due to the extremely variable standards of weapons checkers across the UK, I do not give refunds if items fail to pass a check. I only ship items that I consider to be safe for Live Action Roleplaying combat.